Frequently Asked Questions

A special-order gown is ordered and made specifically for you by a designer, based on the options available and the measurements we take from you. The designer then uses their pattern that is closest to your measurements to create your gown. We then fit it to perfection for your body with our expert skills from our seamstress at an additional fee. .

Payment is due in full at the time of your order. Special Occasion dresses CANNOT be cancelled or refunded once placed. Alterations are not included in the price of your dress. 

Depending on the manufacturer that you choose, certain manufacturers can take as little at 3 weeks and up to 16 weeks to ship your dress. When selecting your you should choose an option that allows the dress to arrive at least 6-8 weeks before your wear date so that your alterations can be done in a timely manner.  The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting. 

Is it too late to get a gown from you?

No, it’s not too late, but every second counts! Your options include buying one of our dresses off the rack or working with a consultant to determine which designers can meet your time frame for a "special order" gown, which could include an additional rush charge.

If your event date is sooner than the time we typically need to have a special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined by your sales consultant. 

Alterations are not included in the price of the dress you have purchased. They are a seperate fee. Payment is expected at the time of your fitting. 

You must have a scheduled appointment for a fitting. This can be made in person or over the phone. Fittings usually take approximately 30 minutes. Cancellations must be made at least 24 hours in advance. Multiple cancellations or no shows will require a $35.00 deposit to hold your appointment again. The deposit will be applied to the cost of your alterations.